Simple. Reliable. Secure.
All Systems Operational
Real Time Processing API Operational
90 days ago
100.0 % uptime
Today
Batch Processing Operational
90 days ago
100.0 % uptime
Today
Terminals Operational
90 days ago
100.0 % uptime
Today
Reporting API Operational
90 days ago
100.0 % uptime
Today
Gateway Portal Operational
90 days ago
100.0 % uptime
Today
Atlassian Jira Cloud Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Feb 26, 2021

No incidents reported today.

Feb 25, 2021

No incidents reported.

Feb 24, 2021

No incidents reported.

Feb 23, 2021

No incidents reported.

Feb 22, 2021

No incidents reported.

Feb 21, 2021

No incidents reported.

Feb 20, 2021

No incidents reported.

Feb 19, 2021

No incidents reported.

Feb 18, 2021

No incidents reported.

Feb 17, 2021
Completed - The scheduled maintenance has been completed.
Feb 17, 09:15 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 09:00 EST
Scheduled - If you whitelist IP addresses to allow connections, you will need to whitelist the below to connect to Constellation Payments' SFTP and Terminals prior to the update.

For Batch Files or Response Files:

sftp.csipay.com > sftp.csipay.com.cdn.cloudflare.net (cname) 172.65.208.220

If you connect to Constellation Payments' SFTP server you will have to accept the new RSA key after the update. If you have an automated process used to upload batch files or retrieve response files, you may need to manually accept this key before your automation resumes normal operations. No changes are necessary after the update for your terminals as they will automatically reconnect as needed if the IP addresses were whitelisted before the update.


For Terminals including Merchant Terminals:

cloud.csipay.com > cloud.csipay.com.cdn.cloudflare.net (cname) 172.65.239.17

There shouldn’t be any downtime associated with this change if the IP addresses were whitelisted ahead of time. If you have any connectivity issues or questions, please reach out to us at 888.248.7060, at ProdSupport@csipay.com, or via the Support Hub.

Thank you for your continued patience and cooperation. We greatly appreciate it.
Feb 17, 00:26 EST
Feb 16, 2021

No incidents reported.

Feb 15, 2021

No incidents reported.

Feb 14, 2021

No incidents reported.

Feb 13, 2021

No incidents reported.

Feb 12, 2021

No incidents reported.