If you whitelist IP addresses to allow connections, you will need to whitelist the below to connect to Constellation Payments' SFTP and Terminals prior to the update.
For Batch Files or Response Files:
sftp.csipay.com > sftp.csipay.com.cdn.cloudflare.net (cname) 188.8.131.52
If you connect to Constellation Payments' SFTP server you will have to accept the new RSA key after the update. If you have an automated process used to upload batch files or retrieve response files, you may need to manually accept this key before your automation resumes normal operations. No changes are necessary after the update for your terminals as they will automatically reconnect as needed if the IP addresses were whitelisted before the update.
For Terminals including Merchant Terminals:
cloud.csipay.com > cloud.csipay.com.cdn.cloudflare.net (cname) 184.108.40.206
There shouldn’t be any downtime associated with this change if the IP addresses were whitelisted ahead of time. If you have any connectivity issues or questions, please reach out to us at 888.248.7060, at ProdSupport@csipay.com
, or via the Support Hub.
Thank you for your continued patience and cooperation. We greatly appreciate it.
Feb 17, 00:26 EST