Simple. Reliable. Secure.
All Systems Operational
Real Time Processing API Operational
90 days ago
100.0 % uptime
Today
Batch Processing Operational
90 days ago
99.99 % uptime
Today
Terminals Operational
90 days ago
100.0 % uptime
Today
Reporting API Operational
90 days ago
100.0 % uptime
Today
Gateway Portal Operational
90 days ago
100.0 % uptime
Today
Atlassian Jira Cloud Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
Please note that we will be performing scheduled maintenance to our Test environment on Tuesday April 7th, 2020 from 4am to 4:30am ET.
During that time, you will experience intermittent connectivity to our payment platform. All processing will return to normal at the end of the maintenance window.

We apologize for any inconvenience this may cause. If you have any questions or concerns, please contact us.

Thank you for your continued patience and support.

The Team at Constellation Payments
888.244.2160
Support Hub Portal
Posted on Mar 20, 16:07 EDT
Please note that we will be performing scheduled maintenance to our Test environment on Tuesday April 21st, 2020 from 4am to 4:30am ET.
During that time, you will experience intermittent connectivity to our payment platform. All processing will return to normal at the end of the maintenance window.

We apologize for any inconvenience this may cause. If you have any questions or concerns, please contact us.

Thank you for your continued patience and support.

The Team at Constellation Payments
888.244.2160
Support Hub Portal
Posted on Mar 20, 16:10 EDT
Past Incidents
Apr 6, 2020

No incidents reported today.

Apr 5, 2020

No incidents reported.

Apr 4, 2020

No incidents reported.

Apr 3, 2020
Resolved - Informational Bulletin - End of Impact

Incident Start: 3 Apr, 2020 13:36 UTC -- Apr 3, 2020 09:36 EDT

Incident End: 3 Apr, 2020 14:29 UTC -- Apr 3, 2020 10:29 EDT

Platform Affected: Credit/Debit Network - VISA

Issue: An issue with a third-party processor caused timeouts on the Visa and Star networks.

Status: End of Impact

Impact: Some Visa and Star transactions may have been denied.

Actions Taken to Restore Service: The third-party processor resolved an internal issue to restore service. Worldpay systems remained fully operational during this incident.

Incident #: INC2645967
Apr 3, 11:46 EDT
Identified - Incident Start: Apr 3, 2020 09:36 EDT

Platform Affected: Credit/Debit Network - VISA

Issue: An issue with a third-party processor is causing timeouts on the Visa and Star networks.

Status: Initial

Impact: Some Visa and Star transactions may be denied.

Actions Taken to Restore Service: Visa technical resources are working with the third-party processor to identify and resolve the issue.

Incident #: INC2645967
Apr 3, 10:29 EDT
Apr 2, 2020

No incidents reported.

Apr 1, 2020

No incidents reported.

Mar 31, 2020

No incidents reported.

Mar 30, 2020

No incidents reported.

Mar 29, 2020

No incidents reported.

Mar 28, 2020

No incidents reported.

Mar 27, 2020

No incidents reported.

Mar 26, 2020
Completed - The scheduled maintenance has been completed.
Mar 26, 04:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 04:01 EDT
Scheduled - Please note that we are deploying a hotfix to the Production Environment on Thursday, March 26 at 4 am - 4:30 am ET. During that time, you will experience intermittent connectivity for 15 minutes or less. All processing will return to normal at the end of the maintenance window.

If you have any questions or concerns, please contact us.

Thank you for your continued patience and support.

The Team at Constellation Payments
Support Hub Portal
Mar 23, 16:57 EDT
Mar 25, 2020
Resolved - This incident has been resolved. We will continue to monitor and investigate the root cause.
The incident occurred between 2:47 pm EST and 2:51 pm EST.
Mar 25, 15:07 EDT
Monitoring - We are investigating reports of network connectivity issues in our MCI2 data center. The following services are affected.

Network connectivity has been restored. We are currently monitoring the situations and investigating root cause.
Mar 25, 15:04 EDT
Mar 24, 2020

No incidents reported.

Mar 23, 2020

No incidents reported.