Issue: An issue with a third-party processor caused timeouts on the Visa and Star networks.
Status: End of Impact
Impact: Some Visa and Star transactions may have been denied.
Actions Taken to Restore Service: The third-party processor resolved an internal issue to restore service. Worldpay systems remained fully operational during this incident.
Incident #: INC2645967
Posted Apr 03, 2020 - 11:46 EDT
Identified
Incident Start: Apr 3, 2020 09:36 EDT
Platform Affected: Credit/Debit Network - VISA
Issue: An issue with a third-party processor is causing timeouts on the Visa and Star networks.
Status: Initial
Impact: Some Visa and Star transactions may be denied.
Actions Taken to Restore Service: Visa technical resources are working with the third-party processor to identify and resolve the issue.
Incident #: INC2645967
Posted Apr 03, 2020 - 10:29 EDT
This incident affected: Real Time Processing API, Batch Processing, and Terminals.