Simple. Reliable. Secure.
All Systems Operational
Real Time Processing API Operational
90 days ago
99.99 % uptime
Today
Batch Processing Operational
90 days ago
99.99 % uptime
Today
Terminals Operational
90 days ago
99.99 % uptime
Today
Reporting API Operational
90 days ago
99.99 % uptime
Today
Gateway Portal Operational
90 days ago
99.99 % uptime
Today
Atlassian Jira Cloud Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Sep 30, 2022

No incidents reported today.

Sep 29, 2022

No incidents reported.

Sep 28, 2022

No incidents reported.

Sep 27, 2022

No incidents reported.

Sep 26, 2022
Resolved - Visa technical resources have resolved an internal issue to restore service. Worldpay and Constellation systems functioned normally throughout the incident. We will continue to monitor the environment for stability.
Sep 26, 16:40 EDT
Identified - Impact: Some transactions may be denied.

Visa technical resources have identified an internal issue and are working towards a resolution. Worldpay and Constellation systems are functioning normally. Updates will be provided as more information becomes available.

Sep 26, 13:24 EDT
Investigating - Incident Start: 26 Sep, 2022 16:30 UTC | Sep 26, 2022 12:30 EDT

Platform Affected: Credit/Debit Network - VISA

Issue: There is an incident impacting transaction processing on the VISA Network.

Status: Initial

Impact: Some transactions may be denied.

Actions Taken to Restore Service: Worldpay and Visa technical resources are working to identify and resolve the issue. Worldpay and Constellation systems are functioning normally. Updates will be provided as more information becomes available.

Sep 26, 13:01 EDT
Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022
Resolved - Visa technical resources resolved an internal issue to restore services around 10:30 pm ESTon 9/22. Worldpay systems and Constellation were operating normally throughout the duration of the issue. We will continue to monitor the processing environment for stability.
Sep 23, 09:09 EDT
Update - Visa technical resources continue to work towards a resolution. Worldpay and Constellation Payment systems are functioning normally. We will update you once there is a resolution.
Sep 22, 20:21 EDT
Monitoring - Visa technical resources continue to work towards a resolution. Worldpay and Constellation Payment systems are functioning normally. We will update you once there is a resolution.
Sep 22, 15:54 EDT
Update - Visa technical resources have identified an internal issue and continue to work towards a resolution. Worldpay and Constellation Payment systems are functioning normally.
Sep 22, 14:46 EDT
Identified - Incident Start: 22 Sep, 2022 15:20 UTC | Sep 22, 2022 11:20 EDT

Platform Affected: Credit/Debit Network - VISA

Issue: There is an incident that is affecting transaction processing on the VISA network.

Status: Update

Impact: Some transactions may be denied.

Actions Taken to Restore Service: Visa technical resources have identified an internal issue and are working towards a resolution. Worldpay systems are functioning normally.

Sep 22, 14:13 EDT
Sep 22, 2022
Sep 21, 2022

No incidents reported.

Sep 20, 2022
Resolved - We have confirmed that database operations have returned to normal and replication is running as it should. We don't have a root cause yet, but as soon as the RCA is available we will update the incident.
Sep 20, 17:50 EDT
Monitoring - Hello,

This incident has been resolved. The Database Server restarted but all systems are back up. We are monitoring the situation and will update you with the RCA when available.

Thanks,
The Constellation Payments Team

Sep 20, 15:46 EDT
Investigating - Hello,

We have received reports that the Gateway is not available for portal.csipay.com and secure.csipay.com. We are investigating the incident and will update as soon as more information is available.

Thanks,
The Constellation Payments Team

Sep 20, 15:34 EDT
Completed - The scheduled maintenance has been completed.
Sep 20, 04:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 04:00 EDT
Scheduled - During this window, you may experience intermittent connectivity to the production environment. All processing will return to normal at the end of the maintenance window.

Thank you for your continued patience and support.

The Product Integration Team
888.248.7060

Sep 20, 01:26 EDT
Sep 19, 2022

No incidents reported.

Sep 18, 2022

No incidents reported.

Sep 17, 2022

No incidents reported.

Sep 16, 2022

No incidents reported.