Multiple Declined Transactions

Incident Report for Constellation Payments

Resolved

There was maintenance by a third party that caused multiple transactions to be declined either with "No Response" from the processor or "Processing Network Unavailable". The declines occurred between the hours of 02:00 am EST and 04:30 am EST this morning. All processing has resumed to normal. If you had a payment that was declined for one of the above reasons during this time you may resubmit this payment again.

If you have any questions please reach out to us by submitting a ticket through our Support Hub or call us at 888.244.2160.

Thank You,
Constellation Payments Team

Posted Nov 24, 2020 - 09:48 EST

This incident affected: Real Time Processing API.